Ashley
Articles
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Where do you ship from?
We ship our products from: We ship from our warehouse in City of Industry, California.
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Do your items have a product warranty?
Read this article for more information on our Product Warranty. MANUFACTURER LIMITED WARRANTYTHIS WARRANTY ONLY APPLIES TO THE UNITED STATES DOMESTIC MARKET. Providing the damage was not caused by...
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Do you ship to Puerto Rico or outside the United States?
Read this article for more information on where we ship to in the contiguous US. We currently ship and sell exclusively within the contiguous United States. Unfortunately, we cannot deliver to Pue...
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When is Sunny Health & Fitness open and operating?
Open this article for more information regarding our operating hours. Hours of Operations: Mon – Fri ~ Closed Weekends and Major Holidays* 8:30 a.m. to 5:30 p.m. Pacific Standard Time (PST) 10:30...
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How can I contact you if my questions are not listed here?
Contact Info Our Sunny Health and Fitness team are always more than happy to help. With friendly and knowledgeable staff members, we are ready to tackle your customer service needs. Please feel fre...
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Stepper Lubrication Troubleshooting Guide
Stepper Lubrication Troubleshooting Guide All in-home gym equipment needs to be maintained on a regular basis for it to perform optimally. Stiff movement and unwanted grinding noises are indicator...
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Left Pedal Bolt And Nut Inquires
Left Pedal & Bolt Threading If you are having problems tightening the left pedal, remember that the left pedals have reverse threads and will have to turn counterclockwise to tighten/connect. So...
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Where can I find User Manuals for products?
Read this article for more information on how to find our User Manuals for products. Step 1. Find your model on the Sunny Health & Fitness website. Step 2. Click on your model to visit the prod...
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Do you offer free returns?
Read this article for more information about our return policy. Regrettably, we do not cover the cost of return shipping for items that are in 100% working condition and do not have any issues or...
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Do you sell replacement parts for items that are out of warranty?
Read this article for more information on how to purchase replacement parts. We are pleased to inform you that we provide a comprehensive range of replacement parts for most of our products, even ...