Do you offer free returns?

We understand that circumstances can arise where you may need to return an item. Our return shipping policy is designed to distinguish between items that are being returned due to a product-related issue and items that are being returned for personal preference or other reasons.

Items That Are Defective, Damaged, or Not Functioning Properly

If you have received an item that is damaged, defective, malfunctioning, or otherwise not working as described, we understand that you should not be responsible for the cost of returning the product. Once the issue has been confirmed, we will gladly provide a prepaid return shipping label at no cost to you, when applicable.

Items in Good Working Condition

If your item is in 100% working condition, has no damage or defects, and you simply decide that the product is not right for you, we are still happy to accept the return as long as it is requested within the applicable return window. However, in these circumstances, the cost of return shipping is the customer's responsibility, and you will also be responsible for arranging the return shipment.

This policy helps us distinguish between returns resulting from a product issue and returns based on personal preference, while ensuring that customers are not responsible for return shipping when a product-related issue is confirmed.

For complete information regarding eligibility requirements, return timeframes, shipping costs, restocking fees, and the overall return process, please review our Refund & Return Policy

At Sunny Health & Fitness, we’re dedicated to ensuring you have the best experience with our products. If you have any questions about our return policy, please don’t hesitate to reach out to us at support@sunnyhealthfitness.com or call us at (877) 907-8669.