General FAQs

Contact Info

• How can I contact you if my questions are not listed here?

Marketplaces & Retailers

• I purchased a Sunny item from a non-authorized dealer and need product assistance, what do I do? 
• Where can I buy Sunny Products from? 

Replacement Parts

• Do you sell replacement parts for items that are out of warranty?

Products

• Where can I find information about general care and maintenance for products?
• Where can I find User Manuals for products?
• My item arrived and it's damaged! What do I do?
• How do I get assembly assistance?
• Do your products need assembly? 

Hours of Operation

• Which is best? Should I call you, or email you?
• When is Sunny Health & Fitness open and operating?

Returns

• Do you offer free returns?

Shipping

• Do you ship to Puerto Rico or outside the United States? 
• How long will it take to get my order? 
• Where do you ship from? 

Orders

• I just placed an order online, but right after... I received an email saying my order has been canceled. Why is this? 
• I just placed an order today and need to make a change on my order, can I? 
• Can I use a coupon on a previous order? 
• I tried to use a coupon code, but it didn't work. Why can't I use my code? 
• When will my credit card, or payment method, be charged? 
• How or where do I obtain a Proof of Purchase? 

Policies

• Do your items have a product warranty? 
• What is your Privacy Policy?