My item arrived damaged. What do I do?

Have more questions? Submit a request

Open this article for more information regarding damaged products. 

We understand that sometimes packages may not arrive in perfect condition. Major shipping carriers face challenges when delivering heavy items across the country.

We recommend you to first take a moment and carefully open the box to inspect its contents. Our items are typically well-packaged to protect them during transit. Even if the external box shows signs of damage, the contents inside are often unaffected.

Should you discover any issues with your items, please contact us immediately. Please refrain from disassembling or repacking the product at this stage. Our dedicated team is here to assist you, and we may have an easier solution to address the problem. We stock a wide range of replacement parts and have knowledgeable staff ready to help troubleshoot any concerns.

To get in touch with us, please use our online contact form:

Contact Us Form (

Articles in this section

Was this article helpful?
1 out of 5 found this helpful



Article is closed for comments.