My equipment is on the compatible equipment list, but the SunnyFit app still can’t find it when searching for equipment. What can I do?

We're sorry to hear that you're experiencing difficulty connecting your equipment to the SunnyFit app, despite it being on the compatible equipment list. Please try the following steps:

 

1. Verify Bluetooth Function: Ensure that the Bluetooth function on your phone or device is turned on. Then, try searching for the equipment again through the SunnyFit app.

 

2. Adjust Proximity: Position your phone or device closer to the exercise equipment you're attempting to connect to. Sometimes, Bluetooth connections can be affected by distance, so being closer may improve the connection.

 

3. Check Equipment Status: Confirm that the exercise equipment is plugged in, turned on, and not in standby or sleep mode. The equipment needs to be actively powered on for the app to detect it.

 

 If you are still having trouble connecting, please be sure to review the article below on how to connect your Smart item:

Connecting a Smart Item to the Sunny Fit App

 

If you've tried the above steps and are still unable to connect, please don't hesitate to reach out to our SunnyFit support team at support@sunnyfit.com. They'll be more than happy to assist you further and troubleshoot any potential issues.

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