My equipment is on the compatible equipment list, but the SunnyFit app still can’t find it when searching for equipment. What can I do?

We're sorry to hear you're having trouble connecting your equipment to the SunnyFit app, especially since it's listed as a compatible model. Please try the troubleshooting steps below, as they often resolve connection issues:

1. Verify Bluetooth is Enabled
Make sure Bluetooth is turned on for your phone or tablet. Once it's enabled, reopen the SunnyFit app and search for your equipment again.

2. Move Closer to the Equipment
Position your mobile device as close to the equipment's console as possible during the pairing process. Bluetooth signals can weaken over distance, and being nearby can help establish a successful connection.

3. Confirm the Equipment is Powered On
Ensure the equipment is plugged in (if applicable), turned on, and not in sleep or standby mode. The console must be fully powered on and active for the SunnyFit app to detect and connect to it.

If you're still unable to connect after trying these steps, please let us know the model number of your equipment, the make and model of your phone or tablet, and whether you're using iOS or Android. We'll be happy to assist you further.

 If you are still having trouble connecting, please be sure to review the article below on how to connect your Smart item:

Connecting a Smart Item to the Sunny Fit App

If you've tried the above steps and are still unable to connect, please don't hesitate to reach out to our SunnyFit support team at support@sunnyfit.com. They'll be more than happy to assist you further and troubleshoot any potential issues.